Agency Response to COVID-19: July 31, 2020


July 31, 2020

To Employees, Parents, Families, Caregivers and Directors of the Board

NEW: The long weekend is upon us! Please be safe! Practice physical distancing, wash your hands often and wear a mask. Although the province has moved forward in phases, E3 remains vigilant with safe practices.

Phase 3 of reopening Ontario is in all regions except Windsor. This allows for most businesses to resume fully under the health measures of physical distancing, masking and cleaning protocols. Indoor gatherings are permitted to 50, with physical distancing and outdoor gathering of 100 people, given appropriate physical distancing.

As most of Ontario has moved into stage 3 of reopening, Ontario has transitioned into the recovery phase with the new Reopening Ontario (A Flexible Response to COVID-19) Act. While the provincial declaration of emergency has ended, the new act will provide the province with the necessary flexibility to address the ongoing risks and effects of the COVID-19 outbreak.

Some emergency orders that were previously in place under the Emergency Management and Civil Protection Act, will continue under the new act. This includes orders related to labour redeployment in long-term care and retirement homes, stages of reopening, compliance with public health advice and gatherings.

At Oasis by the Bay, accessible rooms are available to guests. Although we remain limited to bookings, we are reviewing case by case. We currently have guests staying in an accessible room. The father has been in a wheelchair for over a decade. He experienced his first shower in 11 years as he does not have the facilities at home. He was amazed at the feeling that he had forgotten!

We are starting to see a shortage of gloves, with impacts on the supply chain. Prices have, in some instances, increased by 300%. We want to ensure that we manage our supplies carefully.

Watch an Inspiring Conversation with Community Living Ontario with Lynne Seagle:

MCCSS will be conducting unannounced inspection visits to monitor our approach to Covid-19 and QAM requirements. Please ensure practice standards remain high.

Tots’n’Tykes Child Care Centre is planning for reopening soon. Regular communication is taking place with parents and new guidelines are being developed. The Reggio Emilia philosophy is an approach to teaching, learning and advocacy for children. “Children must be able to learn through experiences of touching, moving, listening and observing.” Please link into this 1 hour video:

EarlyON continues to deliver program virtually. Check new offerings on Instagram. Going forward, virtual will be included in the daily offerings of the centre.

Town halls will be held every two weeks. We will alternate between Tuesday and Thursday, with 2 consecutive at 3:15 PM and the next two at 7:15 AM. Should the need arise for weekly town halls, these will be reset.

We want to thank all employees at all levels- Direct Support Professionals in the home and community, the administrative team organizing logistics, managers who are available and children and family services available to parents and caregivers during this challenging period of history.

Individuals we support
• PLEASE INFORM MANAGEMENT SHOULD SOMEONE NOT BE WELL IN THE HOME. This is the normal practice at any other time as individuals will get sick. We need to ensure that they stay healthy.
• Family visits are suspended until further notice
• Practice physical distancing in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• All utensils, bowls should be individualized. No sharing of snack bowls. The dishwasher should be used for all dishes.
• Please record every individual’s temperatures morning and evening. This should be done in daily notes in Sharevision. If the person’s temperature is above the norm, please contact your manager. Normal temperature is 36.5 to 37.2 Celcius.

• PLEASE DO NOT GO TO WORK SICK. Call your manager.
• Surgical masks are to be worn at all times in homes and when out with individuals, such as in cars or even walking. Please use only one mask per shift. Mask MUST be put on upon entrance into the home, after hand washing, at the door. Please do not walk through common areas without a mask on. Please review the PPE videos and ensure you record the viewing and understanding.
• Physical distance from each other in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• Cleaning practices:
o Night and day shift employees should clean together at the beginning and end of shift. This will result in a clean setting for the new staffing group. The process should take you approximately 10 minutes. Use Spray 9 for its anti-virus properties
o Ensure indoor and outdoor doorknobs are cleaned, as well as high touch items like remote controls, light switches
o Ensure that offices are also cleaned o Dishes should be cleaned with appropriate practices and following infection control practices.

Children Services
• Virtual activities with EarlyON are on Facebook and through virtual classroom/support! You can also call the Centre in Collingwood or Alliston. Both sites remain open.
• EarlyON virtual calendar is posted.
• Follow on FB and visit the E3 website for more information.

Basic information
• Please wash hand with soap and water, 20 seconds, using a proven hand washing technique.
• Surfaces should be cleaned twice daily according to protocol.
• Public Health distancing measures will remain in place for the foreseeable future.

Our sources

Practice Good Respiratory Etiquette
• Wash your hands often with soap and water, for 20 seconds, or use hand sanitizer when soap and water are not available;
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap;
• Cover your coughs and sneezes with a tissue or your arm, not your hand;
• If you or a member of your family are sick, stay home. And please, do not visit our programs or residences to limit the chance those in our care from becoming ill.

Your Steering Committee:

Christine Vallis-Page Scott Kelly Peter Doner
Tracy Nancekivell Patricia Green Lori McKean
Heather Grasman Deborah Sauvé (JH&SC) Irene Currie(JH&SC)
Salvina Lutz (JH&SC) Kim Saunders Nancy MacDonald
Cindy Boyce Robin Galati Melanie Cathcart
Shannon Mathieson Rachel Leferink

Visit our website for all the memos under about us > news.

Keep in mind that directions will change rapidly and will require fluidity. These are unusual times and we are thankful for your continued support.


We thank you for your dedicated work and support to some of our most vulnerable Ontarians.

Best regards,

Christine Vallis-Page