Agency Response to COVID-19: June 19, 2020


June 19, 2020

To Employees, Parents, Families, Caregivers and Directors of the Board

NEW: New visitor guidelines were published by our government outlining how visits to individuals in congregate settings can proceed. As a sector, we are very cautious given the outbreaks and loss of lives in many congregate settings in DS and LTC. A Standard Operating Procedure (SOP) has been developed and we will proceed in stages to ensure all our processes are allowing for the protection of the individual visited, housemates and staff, as well as safety of the visiting family. Managers and staff will supervise the visits until further notice and/or broadening of restrictions by the government.

The province has reported less than 200 new cases per day over the last 5 days, with decreasing numbers of hospitalized persons. The curve is decreasing. The key to maintaining the downward trend is to continue with physical distancing, frequent handwashing, frequent cleaning of high touch surfaces and wearing masks when physical distancing is not possible (stores, public transit). The health care system can now resume with postponed procedures and regular health maintenance appointments since they now have capacity. All services will be delivered very differently with a heightened infection control process.

Please proceed cautiously with your social circle as we still need to provide a safe environment for the people we support.

Are you curious on how vaccines are made? Check out this animated short documentary that explains the complex process easily. You can also find some related short videos on ture+%28Open+Culture%29

The ReUse Centre will re-open on July 2nd. Masking will be required by all clients. The silent auction will be on hold until further notice and a new website with online selling is being developed. Staff will also receive training on the new practices to prevent transmission of the virus. Donations are not currently accepted.

Announcements have been made regarding day care centres. The guidelines are quite significant and are evolving every week. This will mandate new ratios and groups. At this time, Tots’n’Tykes Child Care Centre is not expected to re-open much before late August/early September.

The Out of the Cold shelter has received the Town of Collingwood approval for operation at 250 Peel over the next winter. Due to the pandemic situation and current guidelines, we will wait until later this year to confirm the opening date.

The E3 Community Garden continues to evolve at Poplar side road. Sites or employee families can stake a plot at their own convenience. Please remember that entrance to the house is not permitted. Produce will be grown for use in the homes later this summer!

Screening at all our sites, including businesses, will continue to occur.

Follow social media for features in different magazines around our area, featuring the work that is done in our community. #WeAreE3

A team has been struck to facilitate the re-opening of our Oasis by the Bay Vacation Suites. Upgraded cleaning practices and safety for employees and guests are the upmost priority. We also want to preserve the integrity of the home on site where individuals live.

Please wash cloth masks daily or even after 4 hours of use. Regular washing machine will remove traces of virus. To prevent bacteria growth, you can also boil your non-medical facial covering for 10 minutes, then hang to dry. You are strongly encouraged to mask when going out shopping.

Town halls will continue to occur every Thursday. We will alternate between 3:15 PM and 7:15 AM.

We want to thank all employees at all levels- Direct Support Professionals in the home and community, the administrative team organizing logistics, managers who are available and children and family services available to parents and caregivers during this challenging period of history.

Individuals we support
• PLEASE INFORM MANAGEMENT SHOULD SOMEONE NOT BE WELL IN THE HOME. This is the normal practice at any other time as individuals will get sick. We need to ensure that they stay healthy.
• Family visits are suspended until further notice
• Practice physical distancing in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• All utensils, bowls should be individualized. No sharing of snack bowls. The dishwasher should be used for all dishes.
• Please record every individual’s temperatures morning and evening. This should be done in daily notes in Sharevision. If the person’s temperature is above the norm, please contact your manager. Normal temperature is 36.5 to 37.2 Celcius.

• PLEASE DO NOT GO TO WORK SICK. Call your manager.
• Surgical masks are to be worn at all times in homes and when out with individuals, such as in cars or even walking. Please use only one mask per shift. Mask MUST be put on upon entrance into the home, after hand washing, at the door. Please do not walk through common areas without a mask on. Please review the PPE videos and ensure you record the viewing and understanding.
• Physical distance from each other in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• Cleaning practices:
o Night and day shift employees should clean together at the beginning and end of shift. This will result in a clean setting for the new staffing group. The process should take you approximately 10 minutes. Use Spray 9 for its anti-virus properties
o Ensure indoor and outdoor doorknobs are cleaned, as well as high touch items like remote controls, light switches
o Ensure that offices are also cleaned o Dishes should be cleaned with appropriate practices and following infection control practices.

Children Services
• Virtual activities with EarlyON are on Facebook and through virtual classroom/support! You can also call the Centre in Collingwood or Alliston. Both sites remain open.
• EarlyON virtual calendar is up! Follow on FB and visit the E3 website for more information.

Basic information
• Please wash hand with soap and water, 20 seconds, using a proven hand washing technique.
• Surfaces should be cleaned twice daily according to protocol.
• Public Health distancing measures will remain in place for the foreseeable future.

Our sources

Practice Good Respiratory Etiquette
• Wash your hands often with soap and water, for 20 seconds, or use hand sanitizer when soap and water are not available;
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap;
• Cover your coughs and sneezes with a tissue or your arm, not your hand;
• If you or a member of your family are sick, stay home. And please, do not visit our programs or residences to limit the chance those in our care from becoming ill.

Your Steering Committee:

Christine Vallis-Page Scott Kelly Peter Doner
Tracy Nancekivell Patricia Green Lori McKean
Heather Grasman Deborah Sauvé (JH&SC) Irene Currie(JH&SC)
Salvina Lutz (JH&SC) Kim Saunders Nancy MacDonald
Cindy Boyce Robin Galati Melanie Cathcart
Shannon Mathieson

Visit our website for all the memos under about us > news.

Keep in mind that directions will change rapidly and will require fluidity. These are unusual times and we are thankful for your continued support.


We thank you for your dedicated work and support to some of our most vulnerable Ontarians.

Best regards,

Christine Vallis-Page