Agency Response to COVID-19: May 29, 2020


May 29th, 2020

To Employees, Parents, Families, Caregivers and Directors of the Board

NEW: The emergency order is extended until June 9th. All our processes remain in place and there are no changes.

The guidance for congregate settings for vulnerable people document has been published by the Government of Ontario. It will shortly be available online. E3 is following the practices, similar to LTC facilities.

A central ministry portal has been created to keep track of available PPE in the province to assist any organization that may need it.

Plans are being made to re-open the ReUse Centre with clear guidelines and processes. Plexiglass barriers will be installed and physical distancing markers will be put in place.

Physical distancing needs to be maintained in homes for individuals and staff, as well as in vehicles.

Over the next few weeks, we will develop processes to facilitate one on one visits. Please be patient.

Hospital are ramping up their procedures and elective surgeries, following new infection control practices, physical distancing. Masking is required in several hospitals.

The Public Health Unit is reinstating immunization for children, as prevention of communicable disease is crucial to prevent outbreak of controlled diseases such as measles and polio.

Infant Hearing testing with RVH resumes on Monday at 250 Peel. Infection control practices and masking will be in place.

A self-advocacy council met virtually for the first time last week. The group of six individuals will meet every few weeks.

Follow social media for regular updates.

Pandemic Pay: The first payment will be made in a lump sum to align with the first 4 weeks April 24May 22th on June 5th. The pandemic pay will appear on your pay stub in its own category. A separate payment run will be done for the $250 for the 4 weeks of work over 100 hours. There will be a possibility of 4 payments for a total of $1000. Following the first lump sum payment, the $4 enhancement per hour of direct support time will be included in the regular pay runs.

Tot’n’Tykes will remain closed until further notice.

The federal government is recommending facial covering when you cannot physical distance such as grocery shopping. This does not replace impeccable hand hygiene and cleaning of surfaces. Facial covering should not be used for children under 2.

Please stay safe as the pandemic is not yet over and the risk of increased contagion over the next weeks is quite possible.

If anyone- staff or individual- gets tested for Covid-19, please report to the manager so that they can report to the Director, CEO and HRS.

Town halls will continue to occur every Thursday. We will alternate between 3:15 PM and 7:15 AM.

We want to thank all employees at all levels- Direct Support Professionals in the home and community, the administrative team organizing logistics, managers who are available and children and family services available to parents and caregivers during this challenging period of history.

Individuals we support
• PLEASE INFORM MANAGEMENT SHOULD SOMEONE NOT BE WELL IN THE HOME. This is the normal practice at any other time as individuals will get sick. We need to ensure that they stay healthy.
• Family visits are suspended until further notice
• Practice physical distancing in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• All utensils, bowls should be individualized. No sharing of snack bowls. The dishwasher should be used for all dishes.
• Please record every individual’s temperatures morning and evening. This should be done in daily notes in Sharevision. If the person’s temperature is above the norm, please contact your manager. Normal temperature is 36.5 to 37.2 Celcius.

• PLEASE DO NOT GO TO WORK SICK. Call your manager.
• Surgical masks are to be worn at all times in homes and when out with individuals, such as in cars or even walking. Please use only one mask per shift. Mask MUST be put on upon entrance into the home, after hand washing, at the door. Please do not walk through common areas without a mask on. Please review the PPE videos and ensure you record the viewing and understanding.
• Physical distance from each other in the homes. Move furniture around to provide distance and stagger mealtimes to avoid close contact.
• Physical distancing should be practiced in vehicles as well. Few individuals should travel together and all surfaces should be cleaned after the drive
• Cleaning practices:
o Night and day shift employees should clean together at the beginning and end of shift. This will result in a clean setting for the new staffing group. The process should take you approximately 10 minutes. Use Spray 9 for its anti-virus properties
o Ensure indoor and outdoor doorknobs are cleaned, as well as high touch items like remote controls, light switches
o Ensure that offices are also cleaned o Dishes should be cleaned with appropriate practices and following infection control practices.

Children Services
• Virtual activities with EarlyON are on Facebook and through virtual classroom/support! You can also call the Centre in Collingwood or Alliston. Both sites remain open.
• EarlyON virtual calendar is up for May! Follow on FB and visit the E3 website for more information.

Basic information
• Please wash hand with soap and water, 20 seconds, using a proven hand washing technique.
• Surfaces should be cleaned twice daily according to protocol.
• Public Health distancing measures will remain in place for the foreseeable future.

Our sources

Practice Good Respiratory Etiquette
• Wash your hands often with soap and water, for 20 seconds, or use hand sanitizer when soap and water are not available;
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands with soap;
• Cover your coughs and sneezes with a tissue or your arm, not your hand;
• If you or a member of your family are sick, stay home. And please, do not visit our programs or residences to limit the chance those in our care from becoming ill.

Your Steering Committee:

Christine Vallis-Page Scott Kelly Peter Doner
Tracy Nancekivell Patricia Green Lori McKean
Heather Grasman Deborah Sauvé (JH&SC) Irene Currie(JH&SC)
Salvina Lutz (JH&SC) Kim Saunders Nancy MacDonald
Cindy Boyce Robin Galati Melanie Cathcart
Shannon Mathieson

Visit our website for all the memos under about us > news.

Keep in mind that directions will change rapidly and will require fluidity. These are unusual times and we are thankful for your continued support.


We thank you for your dedicated work and support to some of our most vulnerable Ontarians.

Best regards,

Christine Vallis-Page